Money-Back Guarantee on EyeDefinition Contact Lenses

EyeDefinition contact lenses are recommended by our opticians and enjoy great customer satisfaction throughout Europe. However, it can still happen that a product does not meet your expectations.

That’s why we offer you a 100% money-back guarantee on EyeDefinition contact lenses.

How to receive a full refund for your EyeDefinition contact lenses:

1. Contact Customer Service: Please contact us by email at [email protected]. Ideally, include your order number and let us know that you are not satisfied with your lenses.

2. Wait for the return label: We will get back to you as soon as possible with return instructions. The postage is covered by us — you will receive a prepaid return label.

3. Receive your refund: Once your return has been processed, you will receive a full refund through your original payment method.

Conditions for a 100% refund on EyeDefinition contact lenses

This is a commercial guarantee for EyeDefinition contact lenses under the following conditions:

1. Time limit: he order must be no more than 30 days old from the shipping date.

2. Return requirements:

   • Monthly lenses: At least 4 out of the original 6 lenses per box must still be unused.

   • Daily lenses: At least 20 out of the original 30 lenses per box must still be unused.

3. Refund details:

   • You will always receive a full refund for the returned EyeDefinition contact lenses.

   • If you return the entire order, we will also refund the original shipping costs.

   • If you keep other items from the same order, shipping costs will not be refunded.

4. One time per customer and product: The money-back guarantee applies once per customer and per EyeDefinition product.